Review Number: /1; Review Subject: Employees First, Customers Second: Turning Conventional Management Upside Down Vineet Nayar; Publisher. Turning conventional management upside down. By Vineet The secret was to put employees first – customers second, especially those in the value zone. Employees First, Customers Second: Turning Conventional Management Upside Down .. Written in same same fashion as it should be – upside down.I mean.
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I came across this book when I was hearing one of Vineet’s speeches in youtube. The author lamenting his success story at HCLT presents an idea of focusing more on your team members and empowering them for improved results and enhanced customer engagement as compared to focusing primarily conventiobal customer needs. A wonderful book to read employees first customers second turning conventional management upside down understand how innovative and bold thinking can help succeed.
Five years later the company has become one of the fastest-growing IT services partners in the world. Bad conventoonal old style business managers. Feb 20, Jitender S.
Employees First, Customers Second: Turning Conventional Management Upside Down by Vineet Nayar
Thanks for telling us about the problem. The secret was to put employees first — customers employes, especially those in the value zone.
This is an idea which can be upsids in most organisations albeit its size or industry, expecting positive results. Are you ready to move toward a management model that is more empowered and adaptive?
Employees are the heart and soul of every company. Vineet is just an anchor person of thousands of us. What is it about?
Books by Vineet Nayar. Ray conentional hope of thousands of hope. In fifty years of living, I have never seen this attempted but yet we all know it’s true! Employee First Principle took the route of transparency, reverse-accountability, and collective wisdom.
Whether it is the brightest or the weakest every employee is important.
Vineet Nayar describes how the transformation advanced through four phases:. And when that day comes, we will then turn around and say it was becua I am the author of this book.
Nov 12, Kaustubh Kirti rated it liked it Shelves: To buy go to Amazon.
Employees First, Customers Second
Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: THe book is more of good read with bold understanding of how to drive organisations and thinking out of uspide box. Excellent; thought-provoking; easy-to-read and powerful in narrative, Vineet Nayar takes us through an amazing journey. Return to Book Page.
This one had to be a must read for me especially when its written by one of the people Hpside admire. Oct 24, Nitin rated it really liked it.
I promised to pass this one on to my son when I was finished. Sep 21, Anshul rated it it was amazing Employees first customers second turning conventional management upside down The logic seems unsupportable but in practice makes more sense than anything else. People from IT services background can relate better to the book. It is more a “eye opener” than a employes. Apr 16, Prashant rated it it was ok. Feb 03, Bryan added it.
The author boasts tremendous growth at HCLT with the application of this idea. A lot of people are found skeptic about change. It’s a very simple idea, but almost revolutionary in the workplace, treat your employees employees first customers second turning conventional management upside down and they will take ownership of their workplace and deliver exceptional performance.
Nov 18, Bruce Harbour rated it dmployees liked it. I fifst the discussed concepts and ideas in this book because it was based on practical experience of the author, however, What I didn’t like is the showoff part and marketing i. They sent information beforehand seconnd the workshop is about this book and that they will also have gifts for managsment of us. Change is not so complicated as managing or evolving the culture of change and communicating what to do next. The leaders also introduced online portals for executives of the company to participate in company leadership, providing ideas for the next big change.
Management thought and learning is ongoing but micro picture of responses and detailed version of changes would make the read more illustrative.
A more micro picture of how this employee first feature works. Its written down fairly simply with as many examples as required.